Frequently Asked Questions

Q. Why use fulfillment services?
A. So you can use your valuable time and resources to focus on your core competencies like product development and marketing strategies.

Q. Can I split my inventory and use both warehouses? (Michigan & California)
A. Yes using both warehouse will cut down on cost and time in transit. All inventory and orders are accessed through your online login control panel.

Q. How much do your services cost?
A. We know that each company is unique and requires special solutions. Our services are customized and priced according to your company's needs. Please fill out our Quick Quote to the right to learn more about how we can help you.

Q. Is my company big enough for fulfillment services like these?
A. No company is too small to benefit from outsourced fulfillment services. Whether you cater to 10 customers or 10,000 customers, we're here to help you get the most out of your customer relationships.

Q. How do I get the orders to you?
A. FulEx accepts orders via Electronic Data Interchange (EDI), web, shopping cart integration, batch, mail, and our Online Control Panel.

Q. What's the average turnaround time for fulfillment of order?
A. Orders received in Michigan by 1:00est. ship the same day. Orders received in California by 1:00pst. ship the same day.

Q. What type of products does FulEx handle?
A. We handle all types of products with the exception of environmentally hazardous substances and those products of questionable ethical or moral content. Popular products are nutraceuticals, promotional products, toys, gaming, CD's, DVD's, books, beverages, supplements, apparel, literature and the list continues.

Q. What is your order fulfillment process?
A. Innovative order flow begins when an approved order is received from your shopping cart, customer service or inbound call centers.  Every order is inspected and signed off by a member of our Quality Control Team to ensure the accuracy of each order.  Our systems are scalable to handle 50 to 150,000 orders per month with the ability to manage multi-channel distribution and continuity orders. 

Q. How are my orders communicated to you?
A. Included in our consultation is a draft  plan to optimize your order management process.  There are several variables that need to be identified in streamlining your order process.  We will look at your business requirements, the functionality of your ERP, Accounting Systems,  shopping cart, order frequency and understand the process how you currently receive  orders from your clients.  We can integrate with shopping carts and ERP's for both custom and out-of-the-box applications, and we can upload batch files daily.

Q. How many boxes fit on a pallet?
A. Calculator

Q. How many pallet loads in a ocean container?
A. Calculator